Frequently Asked Questions

1. How much are shipping costs?

Within Australia:
  • Standard Shipping = $17
  • Australia Post Express = $20
  • Free Shipping on orders over $200


International (New Zealand):

  • Standard Shipping to New Zealand = $28
  • Australia Post Express to New Zealand = $32
  • Free Shipping on orders over $200

International (Rest Of The World):

  • Standard International shipping = $80
  • Free Shipping on orders over $350

 

2. How long does it take to deliver my item?
  • Standard Shipping within Australia = 1-7 days* (Australia Post, Couriers Please, Fastway)
  • Standard Shipping internationally = 14-30 days*
3. How long does it take to dispatch my order?

We dispatch every business day so if you’re order is in prior to 2pm (ACDT) then it will most likely be dispatched on the same day (but not guaranteed).

4. How is it packaged?

All barware orders are carefully packaged with biodegradable packing filler to ensure safe arrival of your goods. Orders that include bar kits with additional items will be packaged together.

5. Do you ship internationally?

Absolutely, We ship to most countries.

6. Can I get express shipping?

Absolutely! Just select Express Shipping at the checkout.

7. What is your 30 day money back guarantee?

We want to ensure that your shopping experience is a positive one. You are more than welcome to return any unwanted items back to us (in original packaging and in a saleable condition) for a full refund of the product less a 5% restocking fee (this excludes actual shipping costs). If your goods are damaged or faulty on arrival, contact us and we will arrange for replacement(s) or a refund (at our discretion).

8. My item was damaged on arrival. Can I get a replacement?

Yes, of course. Whilst we do everything we can to package everything securely some times things can go wrong (although we are yet to have a breakage due to the way we pack items). If something arrives not in satisfactory condition or broken, please take a photo and contact us straight away and we will rectify the issue, quickly.

9. How do I change my order after purchasing?

Orders are dispatched quickly and efficiently so please contact us immediately to check if your order can be changed. If the order has been dispatched, we can change your order but additional costs will apply (return shipping, new shipping and restocking fee).

10. What types of payments do you accept?
  • Credit cards (including Visa, Mastercard, American Express)
  • Paypal
  • Afterpay
  • ZipPay
11. The item I want is out of stock. What do I do?

If a product is out of stock when you place your order, we will notify you via email that it’s on backorder. As an apology for the inconvenience, you'll receive a 10% discount coupon for your next purchase. We strive to keep all items in stock and appreciate your understanding.

12. Do you have an Affiliate/Influencer Program?
Yes we do, We are actively looking for more Affiliate Marketers & Influencers to join our growing brand. Head to: https://www.cocktailkit.com.au/pages/affiliate to get started.

13. Do you have a wholesale structure?
Yes, As a growing brand we saw immense value in offering our partners a dedicated wholesale structure. Head to: https://cocktail-kit-store.myshopify.com/apps/wpdapp/wholesale to join our growing list of retailers.

14. Do your products have a warranty?
Yes, All of our premium products come with a 12 month warranty. Excluding the plating (Copper, Chrome, Gold, Etc.).Our basic range however comes with a 6 month warranty. Excluding the plating (Copper, Chrome, Gold, Etc.).